Greeting from A2Z Group!!
We have an urgent opening for Guest Relation Executive Profile in hotel Mercure,Hyderabad Location. Below are the required Details.
Roles and Responsibilities
- Welcome guests during check-in and giving a found farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Should be able to handle all guests without bias or prejudice. .
Experience: Minimum 1 Years.
Qualification: Bachelor of Hotel Management
Take Home Salary: upto 20 K
Job Location: Hotel Mercure,Hyderabad
For company Profile Please visit us www.a2zgroup.co.in.
If you have any query then please contact to undersigned details.
Salary: Not Disclosed by Recruiter
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: Hotels, Restaurants
Role Category: Front Office/Customer Care
Role: Front Office/Guest Relations Executive/Manager
Employment Type: Full Time, Permanent